FAQ . . .

Tabaud will help us contain the coronavirus (COVID-19) and return to our normal lives as soon as possible by notifying you if you have had contact with a person who has been confirmed to be infected during the past 14 days.

If you have had contact with a person infected with coronavirus, Tabaud will notify you on your smartphone, direct you to complete the required details, consisting of: ID number, phone number, date of birth, and health questionnaire, and send it to Ministry of Health for action.

Tabaud is available for everyone to cooperate on containing the coronavirus (COVID-19).

Tabaud is available for your smartphone via App Store and Google Play in Saudi Arabia, the UK, and the US.

When opening Tabaud for the first time, it will guide you to make sure the app is working properly by:
1. Allowing notifications
2. Allowing exposure notifications (within the app)
3. Turning on Bluetooth
Then, the app status can be viewed in the home page where the app status appears as (Active/Inactive).

Mostly, the app does not need internet since it works by Bluetooth, saving data on the device. However, it needs internet to receive updates and notifications, and to send information and health questionnaires.

Yes, Tabaud needs Bluetooth on to share your random IDs during the past 14 days to help determine who should be notified of having had contact with an infected person. Also, notifications should be on to immediately notify you if any person you had contact with during the past 14 days was confirmed infected.

No.
If you have the test for coronavirus (COVID-19) test, and the result is positive, the app gives you the freedom to share the diagnosis or not. Sharing the diagnosis will help the people you had contact with to receive notifications and work together to contain the virus’s spread.

Tabaud does not require your identity or the people with whom you had contact, and does not require your location, all to ensure that users’ privacy is protected.

The app is available to work in Saudi Arabia only.

On iPhone devices, the app supports iOS 13.5 and greater. On Android devices, the app supports Android 6 and greater.

Yes, to make sure the app works perfectly and take advantage of newly added features.

The app was developed by the Saudi Data and Artificial Intelligence Authority.

The app aims to help contain the spread of coronavirus (COVID-19) by notifying people who have had contact with people who are positive for the virus.

The app’s basic services are:
1. Notifying people who had contact with someone confirmed to be infected with coronavirus (COVID-19)
2. Helping people who had contact with a person confirmed to be infected with coronavirus (COVID-19) by sending their health questionnaires to Ministry of Health for action.
3. Providing a service to people who confirmed to be coronavirus (COVID-19) positive that enables them to notify the people they had contact with.

The app does not require login or user identification; it only requires completing a health questionnaire during first use.

The app is available for everyone and does not require an Absher account.

1. Allowing notifications
2. Allowing exposure notifications (within the app)
3. Turning on Bluetooth

Yes, the app’s use of internet is for free.

No other outlets provide the app’s services.

The app supports English and Arabic, and it allows the user to change language from within the app.

No, the app does not work on modified devices (Jailbreaked/Rooted).

Yes, the app allows the user to view the terms and conditions of use from within the app.

Yes, the app is available for everyone and requires no user identification. A citizen whose ID has expired or has no ID can use the app except some services that require ID, such as Request Help and Tell Others.

Yes, the app is available for everyone and citizens whose services are suspended can use the app.

Yes, the app is available for everyone. Children, domestic workers, and other workers can use the app. However, some services require entering ID, such as Request Help and Tell Others.

Yes, the app is available for everyone to use. However, some services require entering ID, such as Request Help and Tell Others.

No. The app is linked to one device only.

The steps to request help after the user is notified of having had contact with a person infected with the coronavirus (Covid-19) are as follows:
1. Open the app’s homepage
2. Click on “Infections” tab
3. Click on “Request Help” button
4. Complete and approve required details
5. The app then will send the details to Ministry of Health, which will reach out to the user as soon as possible.

The steps to report coronavirus infection to notify others via the app are as follows:
1. Open the app’s homepage
2. Click on “Tell Others” tab
3. Click on “Share your infection diagnosis” button
4. Complete and approve required details
5. The app then will notify people you had contact with after confirming your infection

The app sends the request to Ministry of Health, which will reach out to applicants according to priority as soon as possible.

No, the app will take action, which needs no follow-up from the infected person.

A report cannot be sent unless the device receives a contact alert. It is assumed the “Request Help” is used when the user is notified of having had contact with a confirmed coronavirus (COVID-19) case. There are other channels to report to for those who do not have the app.

You do not have to do anything since the app will not notify people you had contact with unless you are confirmed to be infected with coronavirus (COVID-19).

After recovering, you do not have to do anything on the app.

Contact Tabaud client services on 8001289999

The app does not identify users or ask them for personal information. It was developed in partnership with international companies Apple and Google, and only identifies the device, unless the user wants to request help from Ministry of Health or notify persons he had contact with if he is confirmed to be infected with coronavirus (COVID-19) via the app.

Yes. The random ID will change, and IDs are stored in the device and change continuously, and are deleted when the app is deleted.

Filling out the health questionnaire is a useful measure to know the user’s health status, how likely they are to transfer the virus, and the impact of coronavirus (COVID-19) on their health and life, helping Ministry of Health to provide help according to medical priorities.

Yes. ID number, date of birth, and phone number are required when requesting help after being notified of exposure to an infected person to be able to reach out and help the user. Use of this service is optional for the user, but entering the information is required if the user wants to use the service.

Yes. ID number, date of birth, and phone number are required when reporting coronavirus infection to verify the reporter’s infection with Ministry of Health. Use of the infection reporting service to notify people who had contact is optional for the user, but entering the information is required if the user wants to use the service.